Where Do We Ship From?
- UK – All orders ship from our warehouse in Northern Ireland with Royal Mail
- Ireland & Europe – All orders ship from our warehouse in Louth via An Post
Please note for UK orders, we may alternatively ship via DX Courier in times of any Royal Mail strike delays, to ensure your order arrives to you in a timely manner.
What Are Your Shipping Rates?
We offer free shipping on all orders over €/£150 for Ireland & UK, and on all orders over €150 for Europe. Our standard shipping rates are as follows:
- Ireland / UK – £2.95
- Europe – €14.99
How Long Will It Take for My Order to Arrive?
Your order will be shipped as soon as possible. We endeavor to dispatch all orders placed on our website within 72 hours (Monday to Friday, 9.00am-5:30pm).
For orders in Ireland, we estimate your order to be with you within 3-5 business days.
For orders in the UK or anywhere else in Europe, we estimate your order to be with you within 3-7 business days.
If for any reason you suspect that your order may be delayed, please reference your tracking number when contacting our courier partner. If you need help, please email us at support@vio-wellness.com.
Can I Track My Order?
All orders will be shipped with a tracking number, which you will receive via email. If you can’t locate your tracking information, please contact us via email at support@vio-wellness.com with your name, email and order details and we would be happy to help.
Once I Place My Order, Can I Change My Delivery Address?
This will depend on whether your order has been shipped by the time that you contact us. We will accommodate you wherever possible so please contact us at your earliest convenience.
Can I Change or Cancel My Order Once It Has Been Placed?
If you changed your mind and want to amend your order, email us as soon as possible at support@vio-wellness.com with your request. If your order hasn’t been dispatched, we will try to arrange this for you. Extra costs may be incurred.
If you wish to cancel your order, email us as soon as possible at support@vio-wellness.com outlining the reason for your cancellation. If you cancel prior to us dispatching your order, we will refund the total of your order immediately including the delivery charge.
However if you cancel your order after it has been dispatched, you will need to return the product/s we sent you in its original packaging, unopened, at your own cost, and you need to inform us within 14 days of receiving your order in order for us to process your refund. This is known as the ‘cooling off’ period.
If the product has been opened and touched or tested, we cannot accept your cancellation request or refund you for health/hygiene reasons.
For returns, please send to Vio Business Ltd, Old Gloucester Street, London, WC1N 3AX, United Kingdom.
Can I Exchange an Item Once the Order Has Been Processed?
Unfortunately, all orders that are purchased online and processed are non-exchangeable.
If you have any more questions in mind, please contact us via email at support@vio-wellness.com, or call us on +44 203 925 5769.
